If we make a mistake then we will rectify the problem at no cost to you or refund in full - You're preference. If you change your mind before you have approved the artwork then we offer a full 100% refund no questions. If you make a mistake on the text you sent us then call quickly, we send a proof of the artwork before we make your sign, Make sure it right as once we make the sign they cannot be changed. Our signs are backed by a 5 year warranty against manufacturing defect. If you have a warranty claim in the first 12 months we will replace or refund at you option, after 12 months we will supply a new sign at no cost to you.